Mediation in the NHS

Mediation will become increasingly significant in the handling of complaints and litigation within the NHS. It will bring immense advantages for both NHS Trust managers and also for the patient / complainant.

The current complaints system in the NHS, currently under review by the Department of Health, shows that many complainants are not satisfied by an attempt at local resolution and seek to take the complaint further. Mediation offers, to both trust managers and to the complainant, the opportunity of an independent mediator to assist the parties to identify crucial issues in the complaint and work with them towards a resolution which is satisfactory to both. Mediation will save time, expense and assist in an acceptable outcome.

The National Mediation Centre can assist complainants and NHS Trusts by setting up a mediation.

The National Mediation Centre can assist NHS Trusts by:

• Training complaints managers, Trusts Managers and other professionals in mediation skills and procedures.
• Arranging talks to staff on ADR and mediation.
• Arranging mediation to resolve disputes.
  

Complete Our On-line Application

National Mediation Centre
23 St James Gardens,Ffynone,Swansea. SA1 6DY.
Phone: 01792 469626 Fax: 01792 650642
EMAIL: mediation@dispute.co.uk