Workplace mediation.

Some 10,000 cases are referred very year to Industrial Tribunals in England and Wales. Yet many of these disputes can and should be handled within organisations. Poor dispute management techniques is often the reason why problems escalate.

Under the new Employment Rights (Dispute Resolution) Act 1998, the Chairs of Tribunals can refer cases back to organisations if it is felt that they were not dealt with thoroughly enough. This means that all in-house procedures must be well thought out and deemed to be effective.

Workplace mediation is a constructive way of managing disputes. Focusing on the solution it can often transform working relationships by giving the parties to the dispute the opportunity to see the problem from another perspective. It encourages a genuine collaboration which can create a more participative approach to handling difficulties in the future.

• We advise you on how to proceed if you are in a dispute in your organisation.
• We can arrange a mediation using a neutral mediator to give you the best chance of resolving a dispute.
• We offer training to assist organisations in developing workplace mediation.
• We train complaints managers to enable them to be more effective.
• We train management teams to develop more constructive and effective ways of handling conflict and unleash creativity.

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National Mediation Centre
23 St James Gardens,Ffynone,Swansea. SA1 6DY.
Phone: 01792 469626 Fax: 01792 650642
EMAIL: mediation@dispute.co.uk